Cancellation Policy
Thank you for choosing Candlelight-Duke! Our commitment is to provide you with high-quality candles and excellent service. Please review our cancellation policy below:
1. Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, cancellations may not be possible as we aim to process orders promptly for timely delivery.
2. Contact Us: To request a cancellation, please contact us immediately at 08068499994 Ext: 731 or via email at candlelightduke@gmail.com.
3. Confirmation: We will confirm the cancellation and initiate the refund process if applicable. Please allow a reasonable processing time for the refund to reflect in your account.
4. Custom Orders: Please note that custom orders may have specific cancellation policies based on the nature of the customization. We will communicate these details during the order process.
If you have any questions or concerns about our cancellation policy, feel free to reach out to us using the contact information provided above. We appreciate your understanding and cooperation.